Return Policy

961Brand Return Policy

• Eligibility for Returns:
  • Only products purchased directly from 961Brand are only eligible for return.
  • Products must be in their original condition, unopened, and with all original packaging intact.
  • Claim of damaged products must be issued the same day of receiving item.
  • Returns must be initiated within 30 days of the purchase date.

• Non-Returnable Items:
  • Perishable goods, such as food and goods with expiration dates within 30 days of the return request.
  • Products that have been opened or used.
  • Items not purchased directly from 961Brand.

• Return Process:
  • To initiate a return, please contact our customer service team at hello@961brand.com /+9613645115 to obtain a Return Merchandise Authorization (RMA) number.
  • Clearly mark the RMA number on the outside of the package being returned.
  • Ship the product back to 961Brand at the address provided by our customer service team.
  • Customers are responsible for return shipping costs unless the return is due to a damage, defect or error on our part.
• Inspection and Refunds:
  • Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
  • Refunds will be issued to the original payment method within 15 business days after the returned product is received and inspected.
  • Shipping costs are non-refundable unless the return is due to a manufacturing defect or error on our part.

• Damaged or Defective Items:

• If you receive a damaged or defective product, please contact us immediately with photos of the damage or defect.
• We will provide further instructions on how to proceed, which may include issuing a replacement or refund.

• Exchanges:

We do not offer exchanges . If you would like a different product, please follow the return process for a refund and place a new order.

• Customer Satisfaction:

Your satisfaction is our top priority. If you have any questions or concerns about our return policy or products, please don't hesitate to contact our customer service team for assistance.